Refunds & cancellation

The principle

We quote a fixed price before we start and we would rather turn a project down than argue about money halfway through it. This page describes what happens when someone changes their mind, in either direction.

The first concept

Within 72 hours of your deposit clearing you see a real design of your homepage. If it isn’t right, you get up to three rounds of changes at no extra charge. Nothing is built until you approve it.

The deposit

The fifty per cent deposit reserves a slot in our calendar. It is refundable in full until we start work, so if you change your mind before then, you get it back. Once work has started it is not refundable, because the time has been spent and the slot can no longer be sold to anyone else.

Cancelling mid-project

You can stop at any point. You pay for the work completed up to that day, with the deposit counted towards it and not refunded. We hand over what exists in a usable form, and the rest of the quote is not owed. We will tell you honestly what has been done rather than round it up.

Shopify care plans

Billed monthly in advance. Cancel with thirty days’ notice by email and the plan runs to the end of the paid period. We do not refund part-months, and there is no minimum term.

Managed plans

The one-off build fee is refundable in full until we start building. Once your site is in progress it isn’t, because the work has started.

Billed yearly in advance. To avoid the next renewal, email us at least fourteen days before the renewal date. When a managed plan ends the site comes offline, since the template was rented rather than sold. Within thirty days of the end we will export the content you supplied, at no charge, so nothing you wrote or photographed is lost.

If we got it wrong

If the site we delivered does not do what the written quote said it would, that is on us. Tell us within thirty days of launch and we fix it at no cost. If we cannot fix it, you get your money back for the part that failed. This is not a goodwill gesture. It is what you paid for.

Consumer rights

Where you are engaging us as a consumer rather than a business, nothing on this page limits the rights you have under Cypriot and EU consumer law, including the statutory right of withdrawal where it applies. Those rights sit on top of everything above, not underneath it.

Chargebacks

If something is wrong, email us. Most problems are solved in one conversation. If a chargeback is raised without contacting us first, we may pause work while the bank investigates, which delays the fix.

How to raise something

Email [email protected]. We reply within one working day.